Politique de remboursement

At insalone.shop, customer satisfaction is our top priority. We want every customer to have a positive shopping experience and feel confident when purchasing from our store. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process in accordance with applicable consumer protection regulations and Shopify store requirements.

Please carefully review the following Return and Refund Policy before making a purchase.

1. Return Eligibility

Customers may request a return within 14 days after receiving their order if the product does not meet their expectations, provided that the following conditions are met:

  • The product must be unused, unworn, and in its original condition.
  • The product must include all original packaging, accessories, labels, and documentation where applicable.
  • The product must not show any signs of damage, modification, washing, or improper use.
  • Proof of purchase or order information must be provided.

Items returned without prior approval may not be accepted.

To begin a return request, customers must contact our customer service team:

Email: info@insalone.shop

Please include your order number, product details, reason for return, and any relevant photos if the product has quality issues.

2. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Send an email to:

info@insalone.shop

with your order information and return request.

Step 2: Receive Return Authorization

Our customer service team will review your request and provide instructions regarding the return process if your request is approved.

Step 3: Ship the Product Back

After receiving return approval, customers must send the product according to the provided return instructions.

Customers are responsible for ensuring that returned items are safely packaged to prevent damage during transportation.

Step 4: Inspection and Confirmation

Once we receive the returned product, our team will inspect its condition.

If the product meets the return requirements, we will process the refund or replacement according to this policy.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to the original payment method used for the purchase.
  • The refund processing time depends on your payment provider or financial institution.
  • Customers should allow additional processing time after the refund has been issued.

insalone.shop is not responsible for delays caused by banks, credit card companies, payment providers, or other third-party financial institutions.

4. Non-Refundable Items

Certain products may not be eligible for return or refund, including:

  • Products that have been used, worn, washed, or damaged by the customer.
  • Products returned without original packaging or missing accessories.
  • Products that are damaged due to improper handling after delivery.
  • Personalized or customized products made according to customer specifications, unless there is a manufacturing defect.
  • Items returned after the applicable return period.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 7 days after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

After reviewing the information, we will provide an appropriate solution, which may include:

  • A replacement product.
  • A partial refund.
  • A full refund.

We are committed to resolving product issues fairly and efficiently.

6. Return Shipping Costs

For general returns due to personal preference, incorrect size selection, change of mind, or other non-quality-related reasons:

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable unless the return is caused by an error made by insalone.shop or a confirmed product defect.

For defective, damaged, or incorrect items caused by our mistake, we will provide an appropriate solution.

7. Order Cancellation Policy

Customers may request cancellation shortly after placing an order.

Because we aim to process orders quickly, cancellation requests must be submitted as soon as possible.

If the order has already been processed, shipped, or entered the fulfillment process, cancellation may no longer be possible. In this case, customers may request a return after receiving the order according to this policy.

To request cancellation, please contact:

Email: info@insalone.shop

8. Exchanges

Currently, insalone.shop does not offer direct exchanges.

If you wish to exchange an item, please return the original product according to this policy and place a new order for the desired product.

9. Refund Timeframe

After approval of a refund, please allow:

  • Processing time from insalone.shop: up to 7 business days.
  • Additional processing time from your payment provider: depending on your bank or payment method.

If you have not received your refund after the expected timeframe, please contact us at:

Email: info@insalone.shop

10. Customer Support

Our customer service team is dedicated to helping customers with return requests, refund questions, and order concerns.

For any assistance, please contact:

insalone.shop
Email: info@insalone.shop

We appreciate your trust and support. Our goal is to ensure that every customer receives a reliable, transparent, and satisfying shopping experience.